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Store Policies

The following Store Policies apply for all orders. Your completing payment and checking out means you are agreeing to these 'Terms & Conditions' .

Sales Tax

The 180 Kg Drum and 5 Gallon sizes are meant for manufacturing/ re-packaging and resale. So, no sales tax is charged on them. Please let us know if you are going to use these sizes for purposes other than reselling in some form.
Other size variants may incur Sales Tax depending on the State the product is shipped to, if we don't have a Sales Tax Exemption form on file.

 

Shipping Policy

  • Orders are typically shipped out in 1-2 business days. Transit time will depend on your location, shipping method chosen etc., PLEASE NOTE THAT SHIPPING & TRANSIT TIMES COULD BE LONGER DUE TO COVID-19 IMPACT AS WELL AS WEATHER RELATED ISSUES.
  • We only ship to addresses within the Continental (48 states) USA. 
  • Except for Drum size, our Standard Shipping is by USPS Priority or UPS Ground or Fedex Ground depending on product and destination. 
  • Shipping cost is borne by the buyer for all products.
    Drum size will be shipped by LTL Freight. Shipping cost is charged at actual. We will obtain shipping quotes from multiple carriers and let you choose a carrier. 
  • We reserve the right to use 3rd party fulfillment centers to ship the orders to you depending on speed, cost and inventory locations.
Returns & Refunds
  • Your satisfaction is important to us. We have a 'no hassles' policy for returns except for drum size orders and food grade products.
  • If you are not satisfied with the product, you can return it for a full refund, except for drum size orders and food grade products. You bear the shipping cost for the return. The product should be returned within 15 days of delivery in its original 'as received' condition.
  • For drum size orders, you have the opportunity to review and approve the Sales Order/ Invoice which includes product cost and shipping cost. Once the Sales Order/ Invoice is approved, the sale is final and the product can't be returned.
  • For food grade products, food safety regulations require that returned products can't be reused even if unopened. Therefore, these products cannot be returned even if unopened.
  • Please ship your returns to : Deepthi Organics LLC, 101 Industrial Ave., Greensboro, NC 27406.
  • In case of questions, please call us toll free at 800-3373895 or email to admin@deepthiorganics.com.

Limited Warranty

To the extent permitted by applicable law, seller's and manufacturer's only obligation shall be to replace such quantity of the product proven to be defective. To the extent permitted by applicable law, neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or indirect, arising out of the use of this product.